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Walmart seeks to amplify AI's impact through its 'super agent' approach

Centralizing artificial intelligence functionalities to prevent division, as acknowledged by the company, with this technology currently being deployed among 900,000 employees.

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Walmart investing heavily in AI technology through a strategy centered on 'super agents'
Walmart investing heavily in AI technology through a strategy centered on 'super agents'

Walmart seeks to amplify AI's impact through its 'super agent' approach

Walmart has unveiled a comprehensive AI strategy that aims to revolutionize the retail industry by deploying four integrated "super agents" to streamline and consolidate AI tools into multifunctional assistants. These super agents, designed to perform complex task workflows with minimal human intervention, are set to simplify and improve the customer, employee, supplier, and developer experiences.

The Four Super Agents

  1. Sparky (Customer Agent) - Launched in June 2025, Sparky is a customer-facing AI that goes beyond simple product search. It helps shoppers complete entire tasks such as building personalized wardrobes within a budget, event planning, product recommendations, reordering frequently purchased items, summarizing product reviews, and even suggesting recipes by scanning fridge contents with computer vision. Sparky aims to shift consumer behavior from keyword-driven browsing to more guided, personalized task completion.
  2. Marty (Supplier Agent) - Scheduled for launch, Marty assists suppliers, advertisers, and sellers by providing inventory analytics and suggesting advertising campaigns. This agent is designed to help suppliers optimize their operations and marketing on Walmart’s platform.
  3. Associate (Employee Agent) - Expected in 2026, this agent aids Walmart store associates and employees with operational tasks such as replacing lost discount cards and answering benefits-related questions, simplifying employee workflows and support.
  4. Engineering Agent (Developer Agent) - Scheduled for release next year, this AI assistant serves company tech developers and engineers, streamlining routine HR tasks and providing quick answers to administrative questions, thus enhancing developer productivity.

Another super agent is designed for company tech developers.

Walmart's AI Ambitions

Walmart's AI strategy replaces dozens of isolated AI tools with these centralized super agents that tap into multiple back-end AI capabilities, simplifying user experience and improving performance across the retail ecosystem. This comprehensive, agentic AI ecosystem supports Walmart’s ambition to dominate retail by embedding AI deeply into customer interaction, supply chain, internal operations, and technology development.

Walmart's AI-Powered Advancements

AI use in Walmart has already resulted in significant improvements. For instance, it has cut resolution times in customer support by up to 40%, minimized time needed for shift planning by team leads from 90 minutes to just 30 minutes, and cut fashion production timelines by up to 18 weeks.

Moreover, Walmart has announced its AI approach for combating fraud in its marketplace, using AI and real-time monitoring to review product listings for intellectual property infringement or other policy violations. Additionally, Walmart is focusing on digital twin technology, which has reduced emergency maintenance by 30% and repair costs by nearly 20% in pilot cases.

New Appointments and Initiatives

Recently, Walmart appointed Daniel Danker as its executive vice president of AI acceleration, product, and design. The company has also launched a new company-wide artificial intelligence framework and created a new executive vice president position of AI platforms.

Walmart's Marty super agent is designed to unify fragmented systems and support catalog management, speeding up campaign setup, among other tasks.

In conclusion, Walmart's new AI strategy is set to transform the retail industry by simplifying and consolidating AI tools into multifunctional super agents. These agents will perform complex task workflows with minimal human input, advancing Walmart’s digital transformation and aiming to grow e-commerce to 50% of total sales within five years.

[1] Walmart Press Release: Walmart Announces New AI Strategy [2] TechCrunch: Walmart's New AI Strategy: Four Super Agents [3] Forbes: Walmart's AI-Powered Future [4] CNBC: Walmart's AI-Driven Transformation

  1. Walmart's new AI strategy includes an "Engineering Agent" that will be a assistant for the company's tech developers and engineers, streamlining routine HR tasks and providing quick answers to administrative questions.
  2. The "Marty" super agent, scheduled for launch, is designed to help suppliers optimize their operations and marketing on Walmart’s platform by providing inventory analytics and suggesting advertising campaigns.
  3. Daniel Danker has been appointed as Walmart's executive vice president of AI acceleration, product, and design, a new position created as part of the company's renewed focus on AI.
  4. In line with its AI strategy, Walmart is focusing on digital twin technology, which has already reduced emergency maintenance by 30% and repair costs by nearly 20% in pilot cases.

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