Upcoming Repair Service for Damaged Samsung Galaxy S and Z Models at Best Buy
Upcoming Repair Service for Damaged Samsung Galaxy S and Z Models at Best Buy
If you've struggled to find a reliable spot for fixing your Samsung phone, Best Buy has some exciting news coming up: They'll commence providing authorized repair services later this year.
After an initial trial where Best Buy offered Samsung phone repairs at specific stores, Samsung has decided to collaborate with Best Buy to offer official repairs by Samsung-certified Geek Squad agents at over 100 retail locations.
Just like you'd anticipate from an authentic repair service, Best Buy will utilize genuine Samsung repair parts and have the capability to provide same-day repairs for most non-foldable Samsung devices, such as Galaxy S models (like the Galaxy S series, but excluding Galaxy Z-series devices).
Best Buy claims they can service devices regardless of whether they're within or outside the warranty period, offering repairs ranging from front and back screen replacements to battery replacements, along with camera and port repairs. The list of eligible devices for repair at Best Buy locations spans from Galaxy S phones starting from the Galaxy S8, and Galaxy Note phones commencing with the Galaxy Note 8. And from early November, you'll even be able to book appointments for repairing your foldable Galaxy Z-series phones, although you'll have to leave it with Best Buy instead of getting on-the-spot services.
Unfortunately, it's uncertain if Best Buy will offer screen replacements or screen protector replacements for Samsung's foldable phones, which I could have greatly benefited from last year as I sought a solution for the air bubbles trapped beneath my Z Fold2's protective film. Gizmodo has contacted Samsung for more details, and we'll update the story if we receive a response.
Regardless, with the scarcity of official Samsung stores compared to Apple stores, and the superior customer support and repair services available at Apple's Genius Bars, it's a welcome change to assist Samsung phone owners in scheduling repair appointments for routine issues.
You can schedule an appointment yourself by utilizing Samsung's online service request form here.
As technology continues to advance, this partnership between Samsung and Best Buy will surely shape the tech landscape in the future, providing a wider array of authorized repair services for Samsung devices. With this collaboration, Samsung's Galaxy S8 and Note 8 models, along with subsequent versions, will now have access to reliable repair services using genuine Samsung parts at Best Buy.