Techcombank CEO, Jens Lottner, set to guide the upcoming phase
Techcombank Announces Continuation of Digital Transformation Strategy Under Dr. Jens Lottner's Leadership
In a significant move, Techcombank has announced that Dr. Jens Lottner will continue as CEO, leading the bank through its next phase of transformation from 2025 to 2030. The State Bank of Vietnam has approved Dr. Lottner's reappointment, as stated in Document No 6605/NHNN-QLGS dated July 30, 2025.
During his first five-year term, Dr. Lottner's pioneering efforts in digital transformation significantly improved Techcombank's business performance, customer engagement, and operational efficiency. The bank led Vietnam's banking sector in brand health in 2024, with its Brand Equity Index (BEI) rising over 60%.
Under Dr. Lottner's leadership, Techcombank's pre-tax profit in 2024 was VNĐ27.5 trillion, up 20.3% year-on-year. The bank's total operating income (TOI) for the same year was VNĐ47.0 trillion, a 17.3% increase compared to 2023. In Q2 2025, Techcombank's pre-tax profit reached VNĐ7.9 trillion—its highest quarterly profit ever.
The bank's CASA ratio reached 40.9% in 2024, with a record CASA balance of VNĐ231 trillion. FiinRatings upgraded Techcombank's credit rating from "A+" to "AA-" with a "Stable" outlook in 2024. In addition, Techcombank ranked in the top 2 in terms of customer engagement with a Net Promoter Score (NPS) of 91 points in 2024.
Looking ahead, Techcombank’s future digital transformation plans are expected to deepen its focus on the strategic pillars of Data, Digitalization, and Talent. The bank will leverage advanced data and cloud infrastructure, enhance cashless payments and real-time settlement capabilities, foster innovation in financial technology and digital customer engagement, and prioritize talent development and organizational transformation.
These plans align with national digitalization goals and market trends through 2030. For instance, the bank will utilise cloud and hyperscale data resources to handle increasing transaction volumes and real-time payments efficiently, as Vietnam’s hyperscale data center market is rapidly expanding.
Dr. Lottner expressed his honor to continue leading Techcombank and believes that the bank has the right strategy to achieve new milestones and be a proud partner to Vietnam in the new era of growth. The reappointment takes effect on August 18, 2025.
References:
- Techcombank’s Press Release, July 30, 2025.
- Vietnam’s National Digital Transformation Program, 2021-2030.
- State Bank of Vietnam’s Directives on Digital Transformation and Cashless Payment Promotion, 2021-2025.
- Techcombank’s Annual Report 2024.
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