Tata Consultancy Services unveils AI-driven tool to aid companies in resuming operations during the COVID-19 predicament
In a significant move, Tata Consultancy Services (TCS) has announced the launch of their latest solution, IUX for Workplace Resilience, in July 2023. This innovative software is designed to help businesses navigate the challenges posed by the ongoing pandemic and beyond.
IUX for Workplace Resilience is a comprehensive solution that combines risk management with functions related to workforce safety, regulatory support, operational resilience, and customer engagement. It is powered by TCS' Intelligent Urban Exchange (IUX) big data and IoT analytics platform, enabling businesses to understand safety and business risks in real-time and maintain business continuity.
The software is equipped with several key features. It can monitor employee and customer sentiment, conduct risk profiling to gauge impacts on income and supply chains, and even perform contact tracing using proximity data from devices such as mobile phones and badge scanners. Additionally, it can analyze images and video to help firms maintain optimal staff levels and suggest ways to maintain social distancing.
IUX for Workplace Resilience also allows businesses to monitor infection risk at locations and take immediate action. For instance, in financial services, a bank manager can use the solution to profile risk at specific branches by running what-if analyses based on infection rates, workforce impact, and client relationships.
In the retail sector, a retail business manager can use IUX for Workplace Resilience to forecast cash flow based on predictions of payments and receivables against current and predicted scenarios throughout the pandemic. The solution is also intended to support customers doing business with these enterprises.
The cloud-based solution is designed for business leaders in sectors like banking, retail, corporate offices, and campuses that are reopening after lockdowns. It uses artificial intelligence to spot correlations, uncover insights, make predictions, and offer recommendations for business resilience. These recommendations are displayed as visualizations on a business command dashboard.
The launch of IUX for Workplace Resilience comes at a time when COVID-19 has redefined enterprise risk, making traditional business continuity and recovery solutions inadequate for handling new, persistent, and multifaceted challenges. The solution is aimed at helping enterprises ensure safety for employees returning to work amid COVID-19 and to monitor compliance and mitigate risk as workplaces reopen.
In summary, TCS' IUX for Workplace Resilience is a powerful tool that businesses can leverage to navigate the complexities of the current business landscape. It offers a comprehensive approach to risk management, workforce safety, regulatory support, operational resilience, and customer engagement, making it an invaluable asset for businesses looking to thrive in these challenging times.
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