Swift return, less hassle, improved convenience: the wait-bot makes a comeback
In an effort to make railway services more accessible and efficient for passengers, JSC "Yakutia Railways" has reactivated its Telegram-bot service. Known as "ЮЖД бот" (Yuzhd bot), this automated assistant operates within the Telegram messenger and serves as a digital service for passengers seeking up-to-date information on their journeys.
The Yuzhd bot offers a variety of features designed to streamline the user experience. Real-time reference information, including train schedules, timetables, and through-carriage services of JSC "AK "Yakutia", is readily available. Users can also find addresses of ticket offices and contact phone numbers through the bot.
In addition to schedules and ticket information, the Yuzhd bot provides details about boarding points, transfer costs, and ticket sales points. It also offers answers to frequently asked questions, allowing users to find the information they need quickly and easily.
Moreover, the Yuzhd bot offers a unique request feature, enabling users to send specific queries directly to customer support. It also provides comprehensive information about fares and discounts on railway transport, ensuring that passengers have all the necessary details at their fingertips.
Alexei Sokolov, Deputy General Director for the Passenger and Rolling Stock Complex, emphasised the importance of the Yuzhd bot in the digital transformation efforts of JSC "Yakutia Railways". He stated that the resumption of the bot's operation makes services more accessible and faster for passengers, ultimately enhancing their overall experience.
To access the Yuzhd bot service, simply search for "ЮЖД бот" within the Telegram messenger. With this digital assistant by your side, navigating the railway services of Yakutia Railways has never been easier.
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