Smartphone Repairs in Germany Hampered by Cost and Complexity
A recent survey reveals that smartphone repairs in Germany face significant barriers, with cost and complexity being the main obstacles. Despite 92 percent of users experiencing defects, only 44 percent opt for repairs.
The most common issue is a broken display, affecting 77 percent of users. Damaged housing (41 percent) and battery problems (32 percent) also pose frequent challenges. Despite these issues, 80 percent of users who didn't repair their iPhones cited expense as the primary reason, while 55 percent found the repair process too complicated. Interestingly, 45 percent were planning to buy a new iPhone anyway.
On the positive side, 70 percent of users consider a value-added tax reduction on repairs sensible. Currently, 17 percent of users repair their iPhones themselves, while 37 percent use manufacturers, retailers, or workshops. Notably, the state of Thüringen pioneered a repair bonus program for household devices, suggesting a broader shift towards repair initiatives.
With 60 percent of users welcoming a repair bonus for smartphones or laptops, there's clear support for state-subsidized repairs. Addressing cost and complexity could significantly increase repair rates, reducing e-waste and encouraging a more sustainable approach to iPhone ownership.
