Resolve Issue: Malfunctioning or Invisible TikTok Video Cover
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When encountering problems with setting video covers on TikTok, follow this systematic guide to resolve the issue.
Image Format and Size
Ensure the cover image you want to select or upload meets TikTok’s requirements. Problems often arise if the cover image is not in a supported format or is too large or too small in size. Although TikTok does not publicly specify exact cover image size limits, errors like "invalid parameters" can occur if the image size or format is incorrect.
Network Connectivity
Poor or unstable internet connection can prevent TikTok from saving or updating the selected cover. Verify that your device is connected to a reliable network before attempting to change the video cover.
TikTok Server or App Issues
Sometimes TikTok experiences bugs or server problems causing cover selection to fail. If the cover selection is not working, consider deleting the video with the problematic cover and re-uploading the original video. Then you can select or upload the preferred cover without issue.
Additional Tips
- Restarting the TikTok app or your device can help resolve temporary glitches.
- Updating the TikTok app to the latest version may fix bugs related to cover selection.
- If problems persist, trying a different device or reinstalling the app can rule out device-specific issues.
Further Steps
- Turn off Data Saver mode in TikTok Settings.
- Uploading large high-resolution images may cause the cover not to work properly. Cover images should be under 2MB in size.
- Disable battery optimization for the TikTok app.
- Convert landscape images into portrait orientations for TikTok covers.
- TikTok supports JPEG and PNG image formats for video covers.
- Enable HD Video Upload toggle in TikTok Settings → Data.
- Check your internet connection strength using online tools like speedtest.net.
- Use an appealing portion of the TikTok video itself as the cover instead of a static image.
- Ideal dimensions for TikTok video covers are 1080×1920 pixels.
- If the image does not meet the criteria, compress or reformat the file appropriately.
- Temporarily enable Airplane mode for a minute before switching it off again.
Contacting TikTok Support
If all troubleshooting steps fail and the problem persists, contact TikTok Support through the mobile app for further assistance. Poor internet connectivity can interrupt the cover upload process and make it seem like the cover has failed.
Gadgets like your phone can encounter issues with selecting or uploading TikTok video covers due to incorrect image size, format, or poor network connectivity. To ensure successful cover selection, follow the recommendation to use supported formats such as JPEG or PNG, keep image sizes under 2MB, and ensure your internet connection is stable. Social media platforms like TikTok can also be sources of entertainment, thus, it's essential to troubleshoot any issues that may arise during the process. In addition, technology advancements in mobile devices can influence coverage selection, and issues might be resolved by simple steps like rebooting the app or device, turning off Data Saver, or ensuring HD Video Upload is enabled.
