Over 5,700 MTN Group customers in Ghana could be impacted, according to recent confirmations.
In the latest development regarding the cybersecurity incident reported by MTN Group in July 2025, MTN Ghana is actively collaborating with leading cybersecurity experts to conduct a thorough forensic investigation. The company has confirmed that its platforms remain fully operational, although the full extent of the breach is still under investigation.
Affected customers are being contacted directly by MTN Ghana to address their concerns. In a bid to safeguard its customers, the telecommunications company is urging vigilance and recommending several protective measures.
Customers are advised to keep their MTN, MoMo, and banking apps updated, use strong, unique passwords, and change them regularly. Activating multi-factor authentication where possible is also strongly encouraged. Customers are urged to be cautious of suspicious links and unexpected messages, and should never disclose their passwords, PINs, or OTPs via phone, text, or email.
For support, customers can contact MTN Ghana's toll-free customer care line at 100.
Early findings suggest that approximately 5,700 MTN Ghana customers may have had their data affected. The Ghanaian Cyber Security Authority and other regulators have launched coordinated investigations, highlighting increased fraud risks, especially due to AI-enabled scams exploiting personal data, as seen in some fraud cases linked to this incident.
Industry experts recommend accelerated adoption of multi-factor authentication and biometric verification as stronger security measures to protect mobile money transactions.
In summary, MTN Ghana has confirmed the incident, is actively investigating with expert support, has taken steps to maintain service and customer contact, and is promoting enhanced cybersecurity practices amid wider regulatory actions to safeguard customers. Affected customers will continue to be contacted directly by MTN, and customers can place a fraud alert on their credit report with major bureaus for added protection.
- In light of the data breach, MTN Ghana is advocating for the adoption of multi-factor authentication and biometric verification as stronger security measures, especially for mobile money transactions, to ensure data-and-cloud-computing safety in technology.
- As part of their efforts to safeguard customers, MTN Ghana is recommending protective measures such as keeping all apps updated, using strong and unique passwords, activating multi-factor authentication where possible, and being vigilant against suspicious links and messages, to improve their cybersecurity.
