National Guidelines Proposed for Establishment and Operation of Global Capability Centers (GCCs) at a National Level
India has unveiled a strategic vision for its Global Capability Centers (GCCs) with the aim of scaling the ecosystem from 1,800 to 5,000 centres and positioning the country as a global hub for high-value enterprise capabilities. This ambitious plan is outlined in the National Policy on GCCs, a framework developed by the National Association of Software and Service Companies (NASSCOM).
The policy provides a strategic blueprint for supporting the expansion and elevation of India's GCC ecosystem. Talent development mechanisms will be key, with an emphasis on developing mechanisms in line with the demand from GCCs. This shift will see traditional models pivoting towards a more integrated model involving joint curriculum development, shared faculty, industry-sponsored research, and pathways to guaranteed employment.
The Confederation of Indian Industries (CII) has also published a Framework for a National Policy on Global Capability Centers (GCC). This framework further strengthens the strategic blueprint, aiming to harmonize existing policy frameworks such as Special Economic Zones, Software Technology Parks of India, and IT policies.
To retain and attract next-generation GCCs, India must offer high-quality, business-ready physical infrastructure. This includes private-sector-led development of world-class plug-and-play infrastructures for GCCs. Alongside physical infrastructure, digital infrastructure will also be developed to create globally benchmarked work environments and promote upstream movement of GCC operations in India.
Transfer pricing frameworks and the taxation ecosystem in India will be aligned with global best practices to foster a conducive environment for GCCs. Talent mobility will be focused on, as it will help GCCs operate distributed models and scale operations in cost-effective locations while maintaining access to quality in talent.
The National Policy on GCCs also aims to drive employment generation of 20-25 million through GCC-led growth, including 4-5 million direct jobs. Development of regional talent hubs can help distribute opportunities and accelerate the economy in tier-2 and tier-3 regions.
Unlocking new frontiers of opportunity by regional expansion, deepening research linkages, and fostering enterprise-level agility is crucial for India's growth. Frontier domains such as autonomous mobility, agentic, genomics-led R&D, quantum computing, and edge-AI have been recognized as having the potential to transform GCCs and their parent organizations.
The policy also emphasizes the need to align talent gaps through targeted intervention, stronger academia-industry collaboration, flexible skilling models, incentives for leadership relocation, and infrastructure to support hybrid work. To reinforce capabilities in Tier 2 and Tier 3 cities, the policy may focus on distributing the pressure from Tier 1 cities and bringing locational equity.
India's growth story is majorly dependent on how well the growth of GCCs is aligned with national missions, whether it is digital transformation, sustainability, manufacturing, or innovation. By 2025, the policy aims to increase the number of GCCs in India to over 1,000 and generate employment for approximately 800,000 professionals. This ambitious plan positions India as a global leader in the GCC landscape, driving economic growth and job creation.
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