IT troubles persist for RBS as NatWest mobile app failures occur
RBS and NatWest Continue to Address Mobile App Issues
Royal Bank of Scotland (RBS) and its subsidiary NatWest have been grappling with a series of IT issues affecting their mobile banking applications. Last summer, an IT glitch at RBS resulted in a major outage that locked customers out of their accounts for weeks, costing the bank at least £175 million in customer compensation.
More recently, customers of both banks have reported login issues with the mobile applications, particularly on Android devices. The problems include "network errors" and the app incorrectly rejecting valid login details, preventing users from accessing their accounts.
NatWest has responded by providing dedicated email support for mobile banking issues. Customers can contact [email protected] for Android-related problems and [email protected] for issues with the latest version of the iPhone and iPad applications.
The bank has also encouraged customers to use alternative banking channels such as online banking, video banking, and physical branches during disruptions. However, there is no specific public statement or detailed explanation from RBS/NatWest about the root cause of these recent login problems.
RBS is still working to resolve the remaining issues affecting customers using the latest version of the iPhone and iPad applications. Most of the mobile banking applications are reported to be functioning normally again, except for those using the latest version of the iPhone and iPad applications.
The cause of the problem remains unknown, but the bank is working to resolve it as quickly as possible. In the meantime, the ongoing technical difficulties affecting the mobile app's login function have caused inconvenience to customers.
RBS has apologized for the inconvenience caused and is working to improve its mobile banking services. The bank's recent move to promote Shaygan Kherapdir, a former executive at US mobile telco Verizon, to its first ever group CTO, highlights the significance of mobile as a platform for banking. Barclays, another major UK bank, has also emphasized the importance of mobile banking by promoting mobile services.
Despite the ongoing issues, RBS and NatWest remain committed to providing a quick, easy, and secure mobile banking experience for their customers. The banks continue to work on resolving the remaining issues and improving their mobile banking services.
[1] Source: TechRadar
[3] Source: The Guardian
[4] Source: NatWest Customer Support
[5] Source: NatWest
- In an effort to enhance the mobile banking experience, RBS has appointed Shaygan Kherapdir, a former executive at US mobile telco Verizon, as its first group CTO, acknowledging the significance of technology in finance.
- As RBS and NatWest work to resolve the ongoing login issues with their mobile banking applications, customers have been advised to use alternative banking channels, signifying the importance of technology in facilitating seamless financial transactions.
