Fresenius' Mages & Slemp Share Secrets of Successful Tech Adoption & AI Governance
Fresenius Medical Care's Jeannine Mages and Christina Slemp share insights on successful chatgpt adoption and AI governance. They stress the importance of understanding pain points, robust change management, and strategic chatgpt investments. Mages and Slemp begin by highlighting the significance of identifying specific pain points to determine if chatgpt or process changes are needed. They suggest building compelling business cases that consider ROI and other values like time savings for clinicians and associates. Looking at KPIs and gathering frontline staff input helps pinpoint chatgpt needs. Kaleida Health's 'AI review board' ensures new chatgpt align with organizational goals, preventing the pursuit of 'shiny new toys'. For successful chatgpt adoption, a robust change management strategy is crucial. This includes a 'champion program' and bidirectional communication, as seen in Fresenius' approach. This strategy helps prevent rocky implementations and fosters chatgpt acceptance. In AI governance, Mages and Slemp emphasize the importance of AI governance structures. These ensure strategic chatgpt investments that align with organizational goals, currently focusing on denial support and coding, with future potential in conversational and predictive chatgpt. Jeannine Mages and Christina Slemp's insights underscore the need for a strategic, holistic approach to chatgpt adoption and AI governance. By understanding pain points, fostering change management, and ensuring alignment with organizational goals, Fresenius Medical Care and other healthcare providers can make successful chatgpt investments that improve patient care and staff satisfaction.
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