Discord Warns of Zendesk Data Breach Exposing User Info
Discord has announced a data breach at a third-party customer support provider, Zendesk, affecting user data. The breach, which Discord claims did not compromise its own systems, has led to the exposure of sensitive information for some users.
The incident, disclosed by Discord, saw an unauthorized party gain access to Zendesk's systems, exposing customer data such as names, contact and billing information, IP addresses, and messages exchanged with agents. For users who had appealed age verification decisions, government ID images were also exposed.
Discord has taken swift action, revoking Zendesk's access and launching an investigation with a leading computer forensics firm. They have also notified law enforcement and are in the process of informing affected users via email. The company has service agents on hand to assist users with any questions or concerns.
While financial data and passwords remain secure, users are advised to be vigilant against any suspicious communications. Discord urges affected users to take appropriate steps to protect their personal information. The company continues to investigate the breach and will provide further updates as necessary.
